Welcome to Innovate Nest Labs ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (innovatenestlabs.com), the EBillZen mobile application, and the nrb (Nexora Report Builder) Flutter package and API services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our platforms, express an interest in obtaining information about us or our products, or otherwise contact us.

• Account Information: For EBillZen and website accounts, we may collect your name, phone number, email address, and authentication credentials (like Google Sign-In data).
• Property & Tenant Data (EBillZen): If you use EBillZen, we collect the sub-meter readings, billing history, and tenant/renter details you manually enter. This data is yours; we only store it to provide the service.
• Developer & App Data (nrb Package): For Nexora Report Builder users, we collect your app's Package Name, API keys, and subscription status to validate premium export requests.

2. How We Use Your Information

We use the information we collect or receive to:

• Facilitate account creation and logon processes securely.
• Provide, operate, and maintain our services (e.g., calculating monthly electricity bills in EBillZen or generating PDF/Excel reports via the nrb API).
• Manage your subscriptions, billing, and payments for nrb premium tiers.
• Respond to customer service requests and provide support.

3. Will Your Information Be Shared?

• We do not sell, rent, or trade your personal information to third parties.
• We only share information with your consent, to comply with laws, to provide you with services, or to fulfill business obligations.
• Specifically for EBillZen, no tenant or billing data is shared with any third parties under any circumstances.

4. Data Retention & Deletion

• User Control: You have full control over your data. EBillZen users can permanently delete their accounts and associated data directly from within the app settings.
• Encryption: Data transmitted to and from our services is encrypted in transit to ensure your security.
• We keep your information only for as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.

5. Contact Us

If you have questions or comments about this notice or wish to request data deletion, you may contact us:

• Email: innovatenestlabs@gmail.com
• Phone: +8801330071239